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Privacy
Effective date: 12/19/2025
Privacy Officer / Person Responsible
The person in charge of the protection of personal information for CanadaPermanentResidency.ca is the Privacy Officer.
Email: privacy@canadapermanentresidency.ca
At CanadaPermanentResidency.ca, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website or purchase our membership services and/or digital resources.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information:
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Personal Information
When you purchase our product or contact us, we may collect your name, email address, and limited transaction information such as billing country and payment confirmation details (payments are processed by Stripe).
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Technical Information
We may automatically collect certain information through cookies or analytics tools, such as:
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IP address
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Browser type
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Device type
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Pages visited
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Time spent on site
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This helps us improve website performance and user experience.
Payment Processing
All payments are processed through a secure third‑party provider (e.g., Stripe). We do not store your full payment card details. We may receive limited transaction information such as your name, email address, billing country, payment confirmation, and customer/subscription identifiers to manage your membership and provide support.
Please refer to the payment processor’s privacy policy for more information on how your data is handled on their end.
Third-Party Service Providers
We use trusted third-party services to operate our website and deliver the service, which may include:
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payment processors (e.g., Stripe),
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messaging platforms (e.g., Telegram),
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website hosting/providers (e.g., Wix),
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analytics and advertising tools (e.g., TikTok Pixel), and
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chatbot/AI and automation tools used to provide responses and manage membership access.
These providers process data on our behalf to deliver the service.
How We Use Your Information
We use your information for the following purposes:
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To deliver your membership access (e.g., Telegram chatbot access) and digital resources.
To respond to support inquiries or refund requests
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To improve the functionality and content of our website
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To send transactional or follow-up emails
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For basic marketing analytics and advertising retargeting (e.g. TikTok Pixel)
We do not sell or rent your personal information to any third parties.
If you receive marketing emails from us, you can opt out at any time by using the unsubscribe link in the email or by contacting support@canadapermanentresidency.ca. Transactional messages (e.g., receipts, access instructions) may still be sent as needed to deliver the service.
Chatbot and Messaging Data (PR Companion)
If you use our chatbot through Telegram or other messaging channels, we may collect and process:
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your messages and prompts,
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the chatbot’s replies,
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your Telegram username and user ID (or similar identifiers), and
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timestamps and basic usage data (e.g., number of messages).
This information is used to provide the service, maintain conversation history, prevent abuse, and improve user support.
Important: Please avoid sending highly sensitive personal data (e.g., passport numbers, national ID numbers, full immigration file numbers, or financial account details) through the chatbot.
Cookies and Tracking
We may use cookies or pixels to track user activity and understand visitor behavior on our site. This allows us to run advertising campaigns and improve your experience.
You can control or disable cookies through your browser settings.
Data Storage and Security
Your information may be processed or stored in countries outside of Canada (including the United States) depending on the service providers we use. We take reasonable steps to work with reputable providers and protect your information.
If a confidentiality incident involving personal information occurs, we take reasonable steps to reduce the risk of harm and to prevent similar incidents. Where required by applicable law, we will notify affected individuals and/or relevant regulators.
International Data Transfers
Our service providers may process or store personal information outside of Québec or Canada (including in the United States). When personal information is communicated outside of Québec, we take reasonable steps to ensure appropriate safeguards are in place with service providers.
Data Retention
We retain personal information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below, subject to legal and operational requirements.
Your Rights
You may request access to your personal data, correct inaccuracies, or request deletion of your information by contacting us at privacy@canadapermanentresidency.ca.
We will respond to such requests promptly and not later than 30 days, in accordance with applicable laws.
You may withdraw your consent to our use or communication of your personal information, subject to legal and operational requirements (for example, where we must retain certain records for compliance or accounting purposes).
Where applicable, you may request that computerized personal information collected from you be provided in a structured and commonly used technological format and, upon request, communicated to a person or organization authorized by law to receive it.
If you have a complaint about how we handle personal information, contact our Privacy Officer at privacy@canadapermanentresidency.ca and we will review and respond.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. You access these websites at your own risk.
Children’s Privacy
This website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will delete it promptly.
If we ever need to collect personal information from a minor under 14, we will require consent from a parent or legal tutor unless collection is clearly for the minor’s benefit.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.
Contact Us
For privacy-related requests (access, correction, deletion, portability):
privacy@canadapermanentresidency.ca
For general support:
support@canadapermanentresidency.ca